bdkok Privacy Policy – Our Commitment to Protecting Your Data

From the moment you create an account on bdkok, certain information is collected with each transaction. This data is essential for improving service quality and ensuring security. Below is a clear breakdown of exactly what is collected.

Some additional information may be verified through third-party providers, but solely to confirm your identity and age. Your data is never sold to advertisers or any third party.

Bdkok collects information in several ways — some is provided directly by you, some is collected automatically, and some comes from legitimate third-party sources.

• Information You Provide Directly: Information you provide directly — when filling out the registration form, submitting KYC documents, contacting support, or making a payment.
• Automatically Collected Data: Data is collected from cookies, log files, and device sensors while you use the bdkok website or app.
• Payment Gateway: When transacting via Mobile Pay, Nagad, or Rocket, transaction confirmation details are received from the respective payment provider.
• Identity Verifier: Identity verification may be carried out through an approved third-party verifier as part of the KYC process.

Bdkok uses the data it collects for a limited set of specific purposes, each of which is clearly described below.

• Account Management: To manage the registration process, verify logins, and maintain account security.
• Service Delivery: For betting, gaming, payment processing, and bonus distribution.
• KYC & Legal Compliance: To comply with identity verification, age confirmation, and anti-money laundering requirements.
• Customer Support: For resolving support tickets, handling complaints, and follow-ups.
• Personalized Experience: To send you personalised game suggestions, promotional offers, and notifications based on your preferences.
• Security & Fraud Prevention: To detect unusual activity and keep your account protected.
• Statistics & Improvement: To detect platform issues and improve service quality.

Bdkok never sells your data to advertisers or uses it for unrelated purposes without your consent.

Bdkok takes great care in handling member data. That said, there are specific circumstances where sharing limited information may be necessary. The reason for each case is outlined below.

• Payment Processing: Only the minimum necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• KYC Verification Partner: Required documents are shared with authorized third-party services for identity verification purposes.
• Legal Authorities: Data may be disclosed in compliance with valid court orders or lawful requests from regulatory authorities.
• Fraud Prevention: Limited information may be exchanged with other licensed operators to prevent fraud or system abuse.

Bdkok uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: These cannot be disabled, as they are required to maintain your login state, keep your session active, and verify security.
• Preference Cookies: To remember your language preference, dark/light mode, and other personal settings.
• Analytics Cookies: To understand how you navigate the site — time spent on each page, where you click — and use those insights to improve the experience.
• Marketing Cookies: Used to measure the effectiveness of bdkok's advertising — your data is never shared with external advertisers.

You can manage cookies through your browser settings, though disabling essential cookies may affect the functionality of certain features.

Bdkok applies internationally recognised data security standards, with multiple layers of technical and administrative safeguards in place to protect your information.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit encryption.
• Database Encryption: Stored sensitive data is kept in encrypted databases.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your login.
• Regular Security Audits: Regular system audits are conducted by third-party security specialists.
• Trained Staff: bdkok staff are trained in data protection, and access to personal information is strictly limited to those who need it.

In the event of a security breach, affected members will be promptly notified and all necessary steps will be taken.

Bdkok does not retain data beyond what is necessary. A defined retention period applies to each category of data.

• Account Information: For the duration the account is active and up to 5 years after closure, where required by law.
• Financial Transaction Records: May be retained for up to 7 years in accordance with international financial regulations.
• KYC Documents: May be retained for up to 5 years after account closure.
• Customer Service Records: Up to 2 years after the issue is resolved.
• Analytics Data: Automatically deleted after 13 months.

Once the retention period expires, data is securely deleted or anonymized.

As a bdkok member, you have important rights over your own data. Contact our support team to exercise any of these rights.

Bdkok strictly prohibits collecting data from or providing services to anyone under the age of 18. Age is verified at registration and further confirmed through the KYC process.

If a user under the age of 18 is found to have created an account — whether discovered by bdkok or reported by a guardian — the account will be closed immediately and all associated data will be deleted.

Bdkok may update this Privacy Policy when necessary. For any significant changes, members will be notified in advance via email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of the page.

If you have any questions or comments regarding this policy, privacy@bdkok.betcontact us or reach out directly via the support chat.